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GCP-GCX Exam Objectives - GCP-GCX Latest Mock Test

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Genesys GCP-GCX Certification is an essential certification for individuals who work with Genesys Cloud CX. It demonstrates a person's knowledge and skills in Genesys Cloud CX, which is a critical component of delivering exceptional customer experiences. Genesys Cloud CX Certified Professional - Consolidated Exam certification is recognized by Genesys and the industry, making it a valuable asset for individuals who want to advance their careers.

The GCP-GCX Certification Exam is ideal for individuals who work with the Genesys Cloud CX platform on a daily basis, including system administrators, technical support personnel, and contact center managers. By earning this certification, professionals can demonstrate their ability to effectively manage and optimize the Genesys Cloud CX environment, which can help them advance their careers and increase their earning potential. Additionally, this certification can help organizations identify and hire qualified candidates who can help them maximize their investment in the Genesys Cloud CX platform.

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Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q29-Q34):

NEW QUESTION # 29
What type of trunk would you configure to connect to AudioCodes phones?

A. Phone trunk
B. Network interface trunk
C. External trunk
D. WebRTC phone trunk

Answer: A

Explanation:
Explanation
Phone trunk is the type of trunk that you would configure to connect to AudioCodes phones in Genesys Cloud CX Telephony Admin menu. A trunk is a logical connection that allows voice communication between different systems or networks using various protocols or technologies. A trunk can have various options configured to define its behavior and performance, such as capacity limits, codecs preferences, caller ID settings etc. A phone trunk is a type of trunk that connects AudioCodes phones with Genesys Cloud CX using SIP protocol over TLS transport layer. References: https://help.mypurecloud.com/glossary/trunk/
https://help.mypurecloud.com/articles/create-a-phone-trunk/
https://help.mypurecloud.com/articles/audiocodes-phone-trunk-settings/

NEW QUESTION # 30
Genesys Cloud CX supports embedded clients for Salesforce and Zendesk.

A. False
B. True

Answer: B

Explanation:
Genesys Cloud CX supports embedded clients for Salesforce and Zendesk, which allow agents to use Genesys Cloud CX features within their CRM applications. The embedded clients provide seamless integration between Genesys Cloud CX and Salesforce or Zendesk, such as screen pop, click-to-dial, call logging, and more. Reference: https://help.mypurecloud.com/articles/about-salesforce-integration/ https://help.mypurecloud.com/articles/about-zendesk-integration/

NEW QUESTION # 31
Which of the following operating systems are supported by Genesys Cloud CX mobile applications? (Choose two.)

A. Harmony OS
B. Android
C. iOS
D. Windows 10 Mobile

Answer: C

NEW QUESTION # 32
Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)

A. Safari
B. Opera
C. Internet Explorer
D. Chrome
E. Firefox

Answer: D,E

Explanation:
Explanation
Firefox and Chrome are two browsers that fully support Genesys Cloud CX. Genesys Cloud CX is a web-based application that requires a compatible browser to run properly. Firefox and Chrome are the recommended browsers for Genesys Cloud CX because they offer the best performance and functionality.
Safari is also supported but with some limitations. Internet Explorer and Opera are not supported by Genesys Cloud CX. References: https://help.mypurecloud.com/articles/supported-browsers/
https://help.mypurecloud.com/articles/browser-limitations/

NEW QUESTION # 33
You have just added a new document to Genesys Cloud CX, and want everyone in the organization to have access to it.
What must you do to ensure that users can find the document when needed?

A. Add meaningful tags to the document.
B. Ensure that the document name is easy to search for.
C. Add a priority of "High" to the document.
D. Number the document such that it appears on the top of the list.

Answer: A

Explanation:
Adding meaningful tags to the document is what you must do to ensure that users can find the document when needed after you have added a new document to Genesys Cloud CX Collaborate Workspace. Tags are keywords or phrases that describe the content or purpose of a document in Workspace. Tags help users to find documents faster and easier by using filters or search queries based on tags. You can add tags to a document when you create or edit it in Workspace. Reference: https://help.mypurecloud.com/articles/add-tags-to-a-document/ https://help.mypurecloud.com/articles/search-for-a-document/

NEW QUESTION # 34
......

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